30-day return window
If you are not satisfied with your purchase, you may return unworn pieces in their original packaging within 30 days of receipt for a refund or exchange. The piece must be in the same condition as it was received, with all original tags, certificates and packaging intact.
Pieces that cannot be returned
For hygiene and value reasons, the following cannot be returned:
- Pieces that show signs of wear, damage or alteration
- Custom, engraved, resized or made-to-order pieces
- Pieces returned more than 30 days after receipt
- Pieces returned without original packaging, certificates or documentation
How to start a return
Contact us at sales@maisoncarat.ca with your order number and the reason for the return. We will respond with the return address and instructions within 2 business days.
Return shipping
Return shipping costs are the responsibility of the customer unless the return is the result of an error on our part. We recommend using a tracked and insured service for return shipments, as MAISON CARAT is not responsible for items lost in transit.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 5–10 business days.
Exchanges
If you wish to exchange a piece for a different size, length or style, please contact us and we will guide you through the process. Exchanges are subject to availability.
Damaged or incorrect items
If your order arrives damaged, or you receive an incorrect item, please contact us within 7 days of receipt and we will arrange a replacement or refund at no additional cost to you.
Contact
For any return-related questions, please write to sales@maisoncarat.ca or call 902-209-4038.
Last updated: October 2026.